Cheshire Medical Center Implements MediClick Suite

New Hampshire hospital credits training assistance for smooth startup

Raleigh, N.C. – July 18, 2008 – Cheshire Medical Center, a 169-bed acute care hospital based in Keene, N.H., recently completed implementation of two MediClick solutions: MediClick for the Supply Chain and MediClick for Financials.  Cheshire Controller Mary Sherwin and Director of Materiel Management George Rennie were pleased with not only the applications, but the integration process itself.

“MediClick’s support and training process really impressed me,” says Rennie.  “I’ve been through implementations at other hospitals and learning a new system is difficult, but everyone at Cheshire caught on quickly because MediClick’s training process was so thorough.”

The hospital’s conversion from its legacy system to MediClick's software-as-a-service (SaaS) applications was led by Debbie Corey and Lisa Fohey, both senior implementation consultants for MediClick. 

Corey notes that the Cheshire staff was dedicated to the new system before the implementation process even began.  “The hospital had all their staff on board, from the top down,” says Corey.  “The Cheshire staff had more than just an appreciation of the process – they were dedicated to going the extra mile because they understood that a smooth implementation makes their ongoing processes easier.”

Sherwin, Cheshire’s controller, notes that part of that process involved “homework” for her and her staff as they learned the system, but she acknowledges that it was worth the effort.  “Their training database allowed us to learn the system with our own data,” says Sherwin.  “Looking at your own data is so helpful because it reflects what the system will actually be like at go-live.  We could already see the possibilities.”

MediClick’s training process continually evolves to better suit and meet customer needs, explains Fohey.  “For Cheshire, we started the training process earlier than ever before, and it paid off, giving them a clear understanding of how their preparations would affect go-live,” she says.  “Just as we are constantly updating our products, MediClick is constantly updating processes to better help its customers.”

But processes and applications alone are only theoretical; Cheshire’s Mary Sherwin recognizes that it takes much more to run a hospital.  “MediClick brought knowledge ‘from the trenches’ that helped us through the process,” she says.  “Debbie’s been a controller and Lisa was a logistics manager at a hospital, so they understand what we want to do and what works in a practical setting.”

The implementation process was so successful, Cheshire has also adopted and begun implementation of MediClick for Contracts & Analysis, MediClick’s newest application which helps hospitals control contract pricing and discover savings opportunities.

MediClick’s ongoing customer service has matched their implementation dedication: “You don’t feel alone after implementation,” says Sherwin.

Rennie adds that “they took us by surprise, but it was a good surprise.”  He recounts how his purchasing manager was thrilled to receive a call back within a half-hour when he contacted MediClick’s customer service with a question.

MediClick President Mike Merwarth reflects that such ongoing partnership “is a cornerstone of success in any venture, but particularly when a hospital implements widespread change.

“The personnel at Cheshire took control of their supply chain,” he says, “dedicating themselves to both their new system and the implementation process.  As a company, we’re devoted to remaining active partners for our customers.”

About MediClick, Inc. (www.mediclick.com)

Based in Raleigh, N.C., MediClick provides comprehensive, next-generation supply chain and financial applications designed for the unique needs of both individual acute care facilities and large, complex IDNs.  Through MediClick for the Supply Chain, Financials and Contracts & Analysis, MediClick delivers a comprehensive supply-chain solution, driving significant cost savings and better decision-making for healthcare organizations.

MediClick is a trademark of MediClick, Inc. Other MediClick logos, product names and service names are also trademarks of MediClick, Inc., which may be registered in other countries. Other product and brand names are trademarks of their respective owners.